Contact Support

We have several ways for our customers to get in touch with us, see below for options.

Email

To ensure a speedy service, please use the relevant email below for your request.

General

Sales & Billing

Help & Support

hello@sftpapp.com

sales@sftpapp.com

help@sftpapp.com

Report a bug

You can report a bug here.

Suggest a new feature

You can suggest a new feature here.

Community Forums

Visit Community Forums

Note: As the community forums is PUBLIC please do not share any sensitive information (including but not limited to account information, license, login details, connection details for servers / cloud services).

Live Help & Support

You will find our live help and support located in the bottom right corner of your browser when accessing our main website.

Note: We're unable to accept password resets or license information over a live support request, these requests must be via email only as we'll need confirmation of account ownership.

Note: We're unable to accept password resets or account / license related information over a live support request, these requests must be sent via email only as we'll need confirmation of account ownership.

Postal Address

sFTP App Ltd Turnpike Close, Colchester, Ardleigh Essex, CO7 7QW United Kingdom