Contact Support

We have several ways for our customers to get in touch with us, see below for options.

Email

To ensure a speedy service, please use the relevant email below for your request.

General

Sales & Billing

Help & Support

[email protected]

[email protected]

[email protected]

Community Forums

Note: As the community forums is PUBLIC please do not share any sensitive information (including but not limited to account information, license, login details, connection details for servers / cloud services).

Live Help & Support

You will find our live help and support located in the bottom right corner of your browser when accessing our main website.

Note: We're unable to accept password resets or license information over a live support request, these requests must be via email only as we'll need confirmation of account ownership.

Note: We're unable to accept password resets or account / license related information over a live support request, these requests must be sent via email only as we'll need confirmation of account ownership.

Phone

UK Phone Number

Opening Hours (UK GMT)

+44(0)1206 804 907

Mon-Fri: 9am - 6pm

Saturday: 9am - 5pm

Sunday: 10am - 4pm

Note: We're unable to provide help and support over the phone, all help and support requests must be via another contact method (email, community forums or live support).

We can only provide sales and billing information over phone.

Postal Address

sFTP App Ltd Turnpike Close, Colchester, Ardleigh Essex, CO7 7QW United Kingdom