Subscription Licenses

How do I purchase a subscription license?

We have several ways to join a subscription:

  1. Purchase a subscription using our in-app payments for Credit / Debit Card or PayPal.

  2. If you're a macOS user you can purchase using your Apple iTunes Account in-app.

How often will I be charged?

We have two types of subscriptions, one is monthly and the other is yearly, your license will state "Monthly Team License" or "Yearly Team License", so the easiest way to find out is to go to Manage License Keys and take a look at the description of your license key.

How do I cancel my subscription?

PayPal

You can cancel your PayPal subscription directly within PayPal, head to:

https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist

Once cancelled your license will expire at the end of the current period.

Credit / Debit Card

We don't currently manage subscriptions in the app, however if you sent us an email we can help get your subscription cancelled for you.

To: help@sftpapp.com From: [your account email address] Subject: Cancel Subscription Message:I confirm I will lose all pro and team features within the app and my license will be revoked from my account. License Key: 00000-000000-0000-00000-000000

Once we've confirm your subscription has been cancelled, your license will expire at the end of the current period.

Apple iTunes (Mac App Store)

All Apple subscriptions are managed in iTunes, the link below will directly take you to your profile administration:

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/accountSummary

You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.